Frequently Asked Questions
- How Secure is iiSports.com?
- How many Items do you offer?
- Can I place my order without a credit card?
- I need my order quickly. What are my options?
- I recieved a order confirmation what does this mean?
- My item was in stock on your website but now its out of stock?
- How long does it take for a backordered item to arrive?
- How soon will my return be processed?
- What if my package is damaged or merchandise is missing?
- Where do I find your sale items?
- Can I get my tracking number please?
- Why is the online price different than whats is shown in your print catalog?
- Why are your online prices different than the prices in your retail store?
- Can I get the same price in your retail store as you have listed on your website?
- Can I pick up the items I order off your website at your retail store ?
Wholesale Department FAQ's
- How can I setup a Wholesale Account?
- Does IISports Offer Drops Shipping?
- Do you do Private Label Products?
- Why don't you have a printed price book?
- Are you a full line wholesaler who supplies everything?
- Are you the cheapest supplier?
- We're a small dealer, can we still buy from you?
Will you special order an item for me?
iiSports.com provides over 8000 items for your convenience, at this current time we do not provide special orders.
Most returns are processed within 1-3 business days from the time it is received in our office. Orders taken by credit card will have their credit card refunded in approximately 3-5 business days from the time the package was received in our office. If you request a exchange, the return should be processed and on it’s way back to you within 1-3 business days from its received date. In some instances it may be necessary to contact you regarding your return, please provide a contact number or email address.
Where can I find your sale items?
There a few different areas where you can find our sale items: iiSports Outlet Store, and also on Ebay.com
Our Outlet Store offers brand new overstocked or discontinued items and accessories at 20-75% off. To access these sale items simple click on the Outlet Store link on the home page and select the category of items of your choice.
You will also find excellent deals on new, damaged or discontinued items at our Ebay Stores at ebay.com.
Several reasons, the biggest being the level of service we are able to offer to our store customers (i.e. all products are on display for you to 'touch & feel', many times our store staff will assist in installing parts, etc.).
On many items, the answer is yes. However, our stores & website operate independently so there is no guarantee. What's on sale in our stores may not be on sale on the web and vise versa and neither is obligated to honor prices found on the other (or on ebay).
All internet orders placed have to be shipped and cannot be picked up at our retail stores. This is because sometimes your items may be shipped from different locations and they may not have what you ordered at the store.
You need to setup a account first... See Below...
Email Wholesale@iisports.com to be added, Must be a Dealer first, See Below...
We appreciate your interest in becoming a I&I Dealer. It is very simple to be setup as a Dealer, All we need you to do is Fax or Email a Copy of your Business/Sellers Permit, Along with any addition company info you may have (Phone, Fax, etc). Then you will be setup as a Dealer and given access to our Wholesale Website. There's NO charge to open an account and NO Minimum Order.
YES, At no Extra charge we can ship directly to your customers. No Label, I&I Stickers, Catalogs, Or Invoice are included in the box so your customers have no Ideal it came from us. Let I&I Sports be YOUR Warehouse!
Yes, We can private label many products at a Low Quantity...
Prices change often in Paintball & Airsoft with many items changing daily.
The prices on our website are the most up to date, please feel free to login
at any time. Or you can always email or call us for the latest price on any
particular item (we try to pass price reductions along as soon as we are
notified by manufaccturers!)
Yes, but we won't carry items that we have evaluated and won't sell in our own
stores. All items we offer must have value to you or your customers.
We're the cheapest on many items and others we're not. We specialize in
closeouts, soft goods and accessories.
Yes, in fact we cater to small dealers! We have no problems shipping very
small orders and accept all major credit cards.
We use Secure Socket Layers (SSL), the industry standard in transferring information to process your order. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately.